PRIVACY POLICY

Effective Date: February 2026

Higher Focus AI LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to explaining how we collect, use, disclose, and protect information when you visit www.higherfocusai.ai and any related websites, landing pages, forms, chat tools, voice tools, scheduling tools, software, services, and online features that link to or reference this Privacy Policy (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information we collect through our website, landing pages, forms, chat features, voice features, communications, and related Services. It does not necessarily apply to third-party websites, platforms, or services that may be linked to or integrated with our Services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

Personal Information You Provide ,We may collect information you voluntarily provide, including:

* Name

* Email address

* Phone number

* Company or business name

* Job title

* Billing information

* Account information

information submitted through forms, scheduling tools, chat tools, onboarding tools, or support requests any other information you choose to provide to us

Communications and Interaction Information We may collect information relating to your communications and interactions with us, including:

1. Chat transcripts

2. AI chat interactions

3. voice inputs

4. AI voice interactions

5. call recordings

6. voicemail recordings

7. SMS or text message content

8. Email communications

9. Appointment history

* notes associated with inquiries, consultations, support, or onboarding Technical and Usage Information When you use our Services, we may automatically collect certain technical information, including:

* IP address

* Browser type

* Device type

* Operating system

* Referring URLs

* Pages viewed

* Date and time of visits

* Time spent on pages

* Clickstream data

* Cookie identifiers

* Analytics data

* Log data and diagnostic information

* Client and CRM-Related Information

If you become a client or use services connected to client accounts, we may collect or process additional business-related data such as:

* CRM records

* Contact records

* Form submissions

* Lead information

* Scheduling data

* Communications history

* Workflow activity

* Account configuration data

* System usage data

3. How We Collect Information

We collect information in a variety of ways, including when you:

visit our website or landing pages; fill out a form; request information; schedule a call or consultation; interact with a chat widget; interact with an AI voice or AI chat system; call or text us; subscribe to services; communicate with our team;

connect third-party tools or integrations; or otherwise use our Services

We and our service providers may also collect information automatically through cookies, pixels, analytics tools, server logs, and similar technologies.

4. Calls, AI Interactions, and Recordings

Some communications with us may be recorded, monitored, logged, transcribed, or analyzed for purposes such as service delivery, quality assurance, training, system improvement, troubleshooting, documentation, and compliance support.

This may include:

phone calls;

voicemails;

AI voice interactions;

AI chat interactions;

chat transcripts; and

related communication logs AI-generated voices are synthetic and not human. Automated systems may assist in communications, routing, response handling, scheduling, or related functions.

5. Cookies, Analytics, Tracking, and Advertising Technologies

We and our service providers may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to collect information about how users interact with our Services. These technologies may help us:

* Remember preferences;

* Understand website traffic and usage patterns;

* Improve functionality and performance;

* Measure campaign effectiveness;

* Support remarketing or retargeting efforts; and

* Enhance user experience

You may be able to control cookies through your browser settings. Please note that disabling cookies may affect certain Website features or functionality.

6. How We Use Information

We may use information we collect for business and operational purposes, including to:

* Provide, operate, maintain, and improve our Services;

* Respond to inquiries and communicate with you;

* Schedule consultations, demos, or appointments;

* Process transactions and billing;

* Configure, deploy, support, and maintain systems;

* Monitor performance and troubleshoot issues;

* Personalize user experiences;

* Analyze usage trends and marketing effectiveness;

* Maintain internal business records;

* Enforce our agreements, policies, and terms;

* Protect the security and integrity of our Services;

* Detect, prevent, or investigate fraud, abuse, or unlawful activity; and

* Comply with legal obligations.

If you submit contact information to us, we may use that information to follow up regarding your inquiry, requested services, support needs, or our business relationship, subject to applicable law.

7. How We Disclose Information

We do not sell personal information in the ordinary meaning of the term for money. However, we may disclose information to third parties in certain circumstances, including:

Service Providers We may share information with trusted vendors and service providers that perform services on our behalf, such as:

* Payment processors

* CRM and database providers

* Cloud hosting providers

* Analytics providers

* Scheduling providers

* Communications providers

* AI and automation providers

* Software integration partners

* Technical support vendors

* Business Transfers

We may disclose information as part of an actual or proposed merger, acquisition, financing, sale of assets, restructuring, or similar business transaction. Legal and Protective Purposes We may disclose information where we believe doing so is necessary or appropriate to: comply with law, legal process, or governmental request; enforce our agreements or policies; protect our rights, property, or safety; protect users, clients, or the public; or investigate fraud, security, or technical issues With Your Direction or Consent We may disclose information where you direct us to do so or where you therwise consent.

8. Third-Party Services and Links

Our Services may contain links to third-party websites or depend on third-party platforms and tools. We are not responsible for the privacy, security, or data practices of third parties. Your use of those services is governed by their own policies and terms.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to: provide Services; maintain business and transaction records; comply with legal, tax, accounting, and regulatory obligations; resolve disputes; enforce agreements; and protect our legitimate business interests Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and operational needs.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, platform, storage system, or transmission method can be guaranteed to be completely secure. FTC guidance emphasizes that businesses should provide security appropriate to the nature of the data they hold and should ensure their public claims match their actual practices. Accordingly, we do not guarantee absolute security.

11. Your Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to request: access to certain personal information we hold about you;

correction of inaccurate information; deletion of certain personal information;

information about categories of personal information collected, used, or disclosed; or the ability to opt out of certain types of targeted advertising or certain disclosures considered “sharing” under applicable law

To submit a privacy request, contact us using the contact information below. We may need to verify your identity before responding to your request.

California residents may have rights under the California Consumer Privacy Act (CCPA), which gives consumers rights such as the right to know, delete, correct, and opt out in certain circumstances.

Because privacy laws continue to expand across multiple states, rights available to you may depend on your state of residence and the nature of your relationship with us.

12. Marketing Communications

We may send you service-related communications and, where permitted by law, promotional communications. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. Opting out of marketing communications does not prevent us from sending transactional or service-related messages.

13. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Services. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

14. International Users

Our Services are intended for users in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

15. Do Not Track

Some browsers may transmit “Do Not Track” signals. Because there is not a universally accepted standard for how to interpret these signals, our Services may not respond to them in a uniform manner.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the Effective Date above. Your continued use of the Services after changes become effective constitutes your acknowledgment of the updated Privacy Policy.

17. Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy-related request, you may contact us at:

Higher Focus AI LLC
625 E Main Street, Suite 2
Hendersonville, TN 37075

Office 65-827-3800
Email: [email protected]
Website: www.higherfocusai.ai